Returns & Refunds Policy

We want you to be completely satisfied with your 3D printed purchase from Khurafaat.com. Please review our policy below for returns, refunds, and damaged items.

Standard Items

We accept returns on standard, non-customized items within 5 days of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Return shipping costs are the responsibility of the buyer. Original shipping costs are non-refundable.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the credit will automatically be applied to your original method of payment.

Custom Items

Because custom-printed items (including user-submitted files and personalized designs) are made specifically for you, we do not accept returns or offer refunds on custom orders unless the item arrives physically broken or defective due to a manufacturing error.

Damaged or Defective Items

While we pack our 3D printed items carefully, damage can occasionally happen during transit.

• If your item arrives damaged or has a major manufacturing defect, please contact us within 72 hours of delivery.
• Please include your order number and clear photographs of both the damaged product and the packaging.
• Upon review, we will arrange for a replacement or a full refund at no additional cost to you.

How to Initiate a Return

To start a return or report a damaged item, please contact us at khurafaat23@gmail.com.